Shipping Policy

🚚 Shipping Policy – INTIMORA

At INTIMORA, we aim to deliver your orders quickly, safely, and with complete transparency.

📦 Order Processing

  • Orders are processed within 24–48 hours of placement.
  • Once shipped, you will receive a tracking link via SMS/Email/WhatsApp powered by our delivery partner Shiprocket/Delhivery/DTDC/Xpressbees etc..
  • Orders once shipped cannot be cancelled, no returns/refunds applicable.
  • Correct delivery address on which customer is available on all 7 days should be provided so that delivery is completed successfully to avoid RTO.

🚚 Delivery Timelines

  • Metro Cities (Delhi, Mumbai, Bengaluru, etc.): 3–5 business days
  • Tier 2 & Tier 3 Cities: 5–7 business days
  • Remote/Rural Areas: 7–10 business days
    (Delays may occur due to unforeseen courier or weather conditions.)

💳 Shipping Charges

  • Prepaid Orders: Free shipping on all prepaid orders.
  • COD Orders: Available across India with a small handling fee of ₹100.

📍 Coverage

We deliver to over 29,000+ pin codes across India through our trusted courier partners (Delhivery, Bluedart, XpressBees, Ekart, etc.).

🎨 Color & Product Disclaimer

  • Products in “Pack of 3” or "Pack of 5" or more or any Combo/multipacks may have varied color & prints combinations.
  • Actual product colors may slightly differ due to lighting & screen resolution.

📦 Undelivered / Return to Origin (RTO)

  1. If a package is undelivered due to wrong address / phone number / non-availability, it will be returned to us. Re-shipping will incur additional charges of Min. 120/-. No refunds are applicable for orders returned to origin.
  2. If a customer insists for refund, 50% of the product cost will be charged & 50% of the amount will be refunded back to customer.
  3. Only In case of logistics issues, no re-shipping charges will be applicable

Important Note:

  • Once your order is dispatched, you will receive a WhatsApp message and email containing your tracking number and tracking link to monitor your shipment.
  • While INTIMORA ensures that every order is packed and handed over to our courier partner on time, the final delivery is carried out by the courier company. Delivery timelines are estimated and may occasionally be affected due to logistical challenges, weather conditions, local restrictions, operational delays, or other unforeseen circumstances.
  • We continuously follow up with our courier partners to ensure timely delivery and will always do our best to assist if any delay occurs.
  • Once an order has been dispatched and is in transit, it cannot be cancelled. Refunds will not be applicable solely due to delays in transit caused by the courier partner.
  • Customers are requested to track their shipment using the tracking link provided and ensure that someone is available to receive the parcel at the delivery address.
  • If you require your order by a specific date or for an occasion/travel, please contact us before placing your order so we can advise the best available shipping option.
  • OTP-Based Deliveries: For shipments requiring an OTP, please share the OTP only after you or a trusted recipient has physically received the package. The OTP serves as proof that the delivery has been completed.
  • Delivered with OTP: If a shipment is marked as delivered after a valid OTP has been shared with the delivery agent, it will be treated as successfully delivered. Any claims of non-delivery after OTP verification may be difficult to investigate or resolve, as the courier partner considers the OTP as proof of delivery.
  • We will always help. We will never argue. However, We will not tolerate abusive or threatening language.