Cancellation Policy

How do I cancel my order?
To request a cancellation, you can reach out to us through the email at care@shopintimora.com or WhatsApp us at +91 92899 64006

What is INTIMORA’s Cancellation Policy?
If your order hasn’t been dispatched, we’ll process your cancellation within 1–2 hours of receiving your request. Once the order has been shipped, we’re unable to cancel it.

When will I receive my refund?

For Cash on Delivery orders, no refund is applicable.
For Prepaid orders, once shipped cancellation is not possible and No refund is applicable.
For online payments, refund is applicable only against store coupon code, from the time the cancellation is confirmed, subject to approvals.
We will share your store coupon via email for the product value of your order (excluding shipping charges, if applicable).

The coupon code will remain valid for 90 days and can be used toward any purchase at www.shopintimora.com.

As store coupon code is issued in place of a cancellation/return, purchases made using it are not eligible for further returns or exchanges

Please review this policy periodically for any changes. Your continued use of our website and purchase of products constitutes acceptance of any modifications to this policy.

Thank you for choosing INTIMORA and shopping with us.

Important Note:

Once your order is dispatched, you will receive a WhatsApp message and email containing your tracking number and tracking link to monitor your shipment.
While INTIMORA ensures that every order is packed and handed over to our courier partner on time, the final delivery is carried out by the courier company. Delivery timelines are estimated and may occasionally be affected due to logistical challenges, weather conditions, local restrictions, operational delays, or other unforeseen circumstances.
We continuously follow up with our courier partners to ensure timely delivery and will always do our best to assist if any delay occurs.
Once an order has been dispatched and is in transit, it cannot be cancelled. Refunds will not be applicable solely due to delays in transit caused by the courier partner.
Customers are requested to track their shipment using the tracking link provided and ensure that someone is available to receive the parcel at the delivery address.
If you require your order by a specific date or for an occasion/travel, please contact us before placing your order so we can advise the best available shipping option.
OTP-Based Deliveries: For shipments requiring an OTP, please share the OTP only after you or a trusted recipient has physically received the package. The OTP serves as proof that the delivery has been completed.
Delivered with OTP: If a shipment is marked as delivered after a valid OTP has been shared with the delivery agent, it will be treated as successfully delivered. Any claims of non-delivery after OTP verification may be difficult to investigate or resolve, as the courier partner considers the OTP as proof of delivery.
We will always help. We will never argue. However, We will not tolerate abusive or threatening language.